Supported delivery methods
When placing an order through our online shop, you can choose one of the following options:
- delivery to address by Econt
- delivery to Econt office
- delivery by a secure (incasso) vehicle
Delivery by Econt might take from 1 to 28 working days, and delivery by a secure vehicle can take 2 to 5 working days more. Delivery times depend on when you placed the order and the payment for it, when paying by bank transfer.
Delivery by a secure (incasso) vehicle is carried out to an secure office, the exact address is subject to an additional agreement.
In all instances, you need to present a valid ID to collect the products. Take into consideration that the client, the payer and the recipient must be the same person.
Insurance
The package is fully insured, and in the extremely unlikely case that the package is lost or damaged, we will re-ship the items or refund your money.
Packaging
The products are encased in protective wrapping and placed in a discreet, unbranded padded package.
Delays
If a delivery delay occurs or if the ordered product is out of stock, we will always contact you by email or phone to give you details about the delivery.
Limits
- Card payments are limited to amounts up to €1,500.
- Cash on delivery payments are limited to amounts up to €150.
- For security reasons, Econt delivery for packages with a value exceeding €4,000 is available only to an Econt office; in such cases, delivery to the customer’s address is not possible. For packages with higher nominal values, transport by an armored (cash-in-transit) vehicle to the customer’s address can be arranged.
- For amounts exceeding €5,000, completion of a declaration of the origin of funds may be required, in accordance with applicable regulations.
