{"id":5616,"date":"2024-10-28T16:49:41","date_gmt":"2024-10-28T14:49:41","guid":{"rendered":"https:\/\/www.zlatenrezerv.bg\/faq-frequently-asked-questions\/"},"modified":"2025-04-10T01:40:21","modified_gmt":"2025-04-09T22:40:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.zlatenrezerv.bg\/en\/faq\/","title":{"rendered":"FAQ &#8211; Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5616\" class=\"elementor elementor-5616 elementor-2714\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-882e792 e-flex e-con-boxed e-con e-parent\" data-id=\"882e792\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4991ed5 elementor-widget elementor-widget-heading\" data-id=\"4991ed5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ - Frequently Asked Questions <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5caa1e e-flex e-con-boxed e-con e-parent\" data-id=\"b5caa1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19ffe18 elementor-widget elementor-widget-n-accordion\" data-id=\"19ffe18\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2720\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2720\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I return a product? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2720\" class=\"elementor-element elementor-element-350a61a e-flex e-con-boxed e-con e-child\" data-id=\"350a61a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b744823 elementor-widget elementor-widget-text-editor\" data-id=\"b744823\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No, but you can sell it back to us.<\/p>\n<p>This is because the prices of investment products are subject to changes in financial market quotations over which we have no influence and are entirely outside the control of Golden Reserve.<\/p>\n<p>Products purchased from us cannot be returned for a refund of their purchase price. They can be repurchased from us at the advertised purchase prices. <\/p>\n<p>Since the investment grade products we sell are liquid, you can sell it at any precious metals dealer.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2721\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2721\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Which gold is called investment gold? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2721\" class=\"elementor-element elementor-element-8f1c4c4 e-con-full e-flex e-con e-child\" data-id=\"8f1c4c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d9ffaa elementor-widget elementor-widget-text-editor\" data-id=\"8d9ffaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Under the Value Added Tax Act (VAT Act), investment gold includes:<\/p>\n<ul>\n<li>Gold in the form of bars or bars of a weight recognised in the gold markets and a purity of at least 995 thousandths.<\/li>\n<li>Gold coins determined by order of the Governor of the Bulgarian National Bank and the Minister of Finance, which meet the following criteria:\n<ul>\n<li>Purity of at least 900 thousandths.<\/li>\n<li>Cut down after 1800.<\/li>\n<li>Have been or are legal tender in the country of origin.<\/li>\n<li>They are sold at a price that does not exceed the value of the gold in them by more than 80% of the market price.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>In summary, investment gold is high purity coins and bars (over 90% for coins and over 99.5% for bars) that trade at prices close to the exchange value of gold. These investment instruments are widely recognised and exempt from VAT. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2722\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2722\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Do you always have coins and bars? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2722\" class=\"elementor-element elementor-element-e439bae e-con-full e-flex e-con e-child\" data-id=\"e439bae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cf88dc elementor-widget elementor-widget-text-editor\" data-id=\"5cf88dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We strive to maintain inventories of all types of investment gold, including coins and bars, in our portfolio. Depending on the specific product and quantity desired, it may be necessary to contact us in advance to ensure availability specifically for you. <\/p>\n<p>Most of the products in our online shop are available. If an item is out of stock, a representative will contact you to determine when it can be delivered. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2723\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2723\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What does \"ounce\" or ounce mean? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2723\" class=\"elementor-element elementor-element-67df301 e-con-full e-flex e-con e-child\" data-id=\"67df301\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96b77d8 elementor-widget elementor-widget-text-editor\" data-id=\"96b77d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When it comes to investment metals and the term &#8220;ounce&#8221; (oz) is mentioned, it is important to clarify that it is the &#8220;troy ounce&#8221; that is meant.<\/p>\n<p>The troy ounce, also known as the troy ounce, is a unit of weight used primarily in measuring precious metals such as gold, silver and platinum. One troy ounce is equal to 31.1034768 grams. This measure originates from the city of Troyes in France, which was an important trading centre in the Middle Ages.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2724\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2724\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What are the conditions for buying gold or silver over 10 000 BGN? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2724\" class=\"elementor-element elementor-element-cb0784f e-flex e-con-boxed e-con e-child\" data-id=\"cb0784f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee8db77 elementor-widget elementor-widget-text-editor\" data-id=\"ee8db77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Payments for products valued at more than 10 000 BGN can only be made by bank transfer, in accordance with the &#8220;Law on Restriction of Cash Payments&#8221;.<\/p><p>If your orders for the day exceed 9 700 BGN, according to Article 66, paragraph 2 of the &#8220;Law on measures against money laundering&#8221;, you need to fill in a Declaration of origin of funds.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2725\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2725\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How is the price of gold and silver determined and why is it constantly changing? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2725\" class=\"elementor-element elementor-element-194fcb5 e-flex e-con-boxed e-con e-child\" data-id=\"194fcb5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1b4ab3 elementor-widget elementor-widget-text-editor\" data-id=\"d1b4ab3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>TOTAL PRICE:<\/b> This is the price you will pay to buy investment gold. It consists of the <b>VALUE OF THE METAL <a id=\"m_7900394532368093845plusReplyChip-0\" class=\"gmail_plusreply\" contenteditable=\"false\"><\/a><\/b> + <b>PREMIUM + VAT<\/b> (Note: investment gold is 0% VAT).<\/p><p><b>METAL VALUE<\/b>: This amount is also called the spot price or exchange price. This is the price of the metal at which mines make deals with refineries and mint yards to subsequently smelt, cast and sell the broom in the form of bars and coins. This price serves as the basis for the price of precious metals because it is an indicator of the total demand &#8211; supply and satisfaction of the market.<\/p><p><b>PREMIUM:<\/b> includes production and operating costs (production, handling, storage, etc.), also includes transportation costs, insurance, and trade margin.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2726\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2726\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Where and how do I store investment gold and silver? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2726\" class=\"elementor-element elementor-element-f345074 e-flex e-con-boxed e-con e-child\" data-id=\"f345074\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0dfe53e elementor-widget elementor-widget-text-editor\" data-id=\"0dfe53e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Storing investment gold and silver is key to preserving their value and security. Here are some tips: <\/p>\n<ol>\n<li>\n<p><strong>Home safe<\/strong>: invest in a quality and reliable safe, resistant to burglary and fire. Place it in a hidden location to reduce the risk of theft. <\/p>\n<\/li>\n<li>\n<p><strong>Bank safe<\/strong>: many banks offer safe deposit boxes for rent, which are well guarded and provide a high level of security.<\/p>\n<\/li>\n<li>\n<p><strong>Public vault<\/strong>: this is another option for storing large amounts of gold and silver. These vaults are specifically designed for storing valuables and offer a high degree of protection. <\/p>\n<\/li>\n<li>\n<p><strong>Spread the risk<\/strong>: if you have large amounts of gold and silver, consider storing them in different locations to reduce the risk of loss in the event of an accident.<\/p>\n<\/li>\n<\/ol>\n<p>Always <strong>consider the environment<\/strong>: store gold and silver in places with low humidity and constant temperature to prevent oxidation and other damage. Use gloves when handling to avoid transferring salts from the skin. Also keep in mind that a controlled environment will also help preserve the packaging, which usually bears the precious metal&#8217;s certificate.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2727\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2727\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why do you require ID when selling gold? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2727\" class=\"elementor-element elementor-element-76c43f2 e-flex e-con-boxed e-con e-child\" data-id=\"76c43f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80d5b3e elementor-widget elementor-widget-text-editor\" data-id=\"80d5b3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>According to the current legislation in Bulgaria, when selling gold on the Golden Reserve, the parameters of the sale must be described in a document issued by the seller. The document must also contain the identification data of the person issuing it. As individuals do not issue documents, Golden Reserve is obliged to issue a document upon purchase that contains the requisites required under Bulgarian law.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Can I return a product?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, but you can sell it back to us.\\nThis is because the prices of investment products are subject to changes in financial market quotations over which we have no influence and are entirely outside the control of Golden Reserve.\\nProducts purchased from us cannot be returned for a refund of their purchase price. They can be repurchased from us at the advertised purchase prices. \\nSince the investment grade products we sell are liquid, you can sell it at any precious metals dealer.\"}},{\"@type\":\"Question\",\"name\":\"Which gold is called investment gold?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Under the Value Added Tax Act (VAT Act), investment gold includes:\\n\\nGold in the form of bars or bars of a weight recognised in the gold markets and a purity of at least 995 thousandths.\\nGold coins determined by order of the Governor of the Bulgarian National Bank and the Minister of Finance, which meet the following criteria:\\n\\nPurity of at least 900 thousandths.\\nCut down after 1800.\\nHave been or are legal tender in the country of origin.\\nThey are sold at a price that does not exceed the value of the gold in them by more than 80% of the market price.\\n\\n\\n\\nIn summary, investment gold is high purity coins and bars (over 90% for coins and over 99.5% for bars) that trade at prices close to the exchange value of gold. These investment instruments are widely recognised and exempt from VAT.\"}},{\"@type\":\"Question\",\"name\":\"Do you always have coins and bars?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We strive to maintain inventories of all types of investment gold, including coins and bars, in our portfolio. Depending on the specific product and quantity desired, it may be necessary to contact us in advance to ensure availability specifically for you. \\nMost of the products in our online shop are available. If an item is out of stock, a representative will contact you to determine when it can be delivered.\"}},{\"@type\":\"Question\",\"name\":\"What does \\\"ounce\\\" or ounce mean?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"When it comes to investment metals and the term &#8220;ounce&#8221; (oz) is mentioned, it is important to clarify that it is the &#8220;troy ounce&#8221; that is meant.\\nThe troy ounce, also known as the troy ounce, is a unit of weight used primarily in measuring precious metals such as gold, silver and platinum. One troy ounce is equal to 31.1034768 grams. This measure originates from the city of Troyes in France, which was an important trading centre in the Middle Ages.\"}},{\"@type\":\"Question\",\"name\":\"What are the conditions for buying gold or silver over 10 000 BGN?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Payments for products valued at more than 10 000 BGN can only be made by bank transfer, in accordance with the &#8220;Law on Restriction of Cash Payments&#8221;.If your orders for the day exceed 9 700 BGN, according to Article 66, paragraph 2 of the &#8220;Law on measures against money laundering&#8221;, you need to fill in a Declaration of origin of funds.\"}},{\"@type\":\"Question\",\"name\":\"How is the price of gold and silver determined and why is it constantly changing?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"TOTAL PRICE: This is the price you will pay to buy investment gold. It consists of the VALUE OF THE METAL  + PREMIUM + VAT (Note: investment gold is 0% VAT).METAL VALUE: This amount is also called the spot price or exchange price. This is the price of the metal at which mines make deals with refineries and mint yards to subsequently smelt, cast and sell the broom in the form of bars and coins. This price serves as the basis for the price of precious metals because it is an indicator of the total demand &#8211; supply and satisfaction of the market.PREMIUM: includes production and operating costs (production, handling, storage, etc.), also includes transportation costs, insurance, and trade margin.\"}},{\"@type\":\"Question\",\"name\":\"Where and how do I store investment gold and silver?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Storing investment gold and silver is key to preserving their value and security. Here are some tips: \\n\\n\\nHome safe: invest in a quality and reliable safe, resistant to burglary and fire. Place it in a hidden location to reduce the risk of theft. \\n\\n\\nBank safe: many banks offer safe deposit boxes for rent, which are well guarded and provide a high level of security.\\n\\n\\nPublic vault: this is another option for storing large amounts of gold and silver. These vaults are specifically designed for storing valuables and offer a high degree of protection. \\n\\n\\nSpread the risk: if you have large amounts of gold and silver, consider storing them in different locations to reduce the risk of loss in the event of an accident.\\n\\n\\nAlways consider the environment: store gold and silver in places with low humidity and constant temperature to prevent oxidation and other damage. Use gloves when handling to avoid transferring salts from the skin. Also keep in mind that a controlled environment will also help preserve the packaging, which usually bears the precious metal&#8217;s certificate.\"}},{\"@type\":\"Question\",\"name\":\"Why do you require ID when selling gold?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"According to the current legislation in Bulgaria, when selling gold on the Golden Reserve, the parameters of the sale must be described in a document issued by the seller. The document must also contain the identification data of the person issuing it. As individuals do not issue documents, Golden Reserve is obliged to issue a document upon purchase that contains the requisites required under Bulgarian law.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a4ba20 e-con-full e-flex e-con e-parent\" data-id=\"6a4ba20\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8be4514 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8be4514\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">If you still haven&#8217;t found an answer to your question, please contact us via our <a href=\"https:\/\/www.zlatenrezerv.bg\/en\/contact-us\/\">contact page<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ &#8211; Frequently Asked Questions Can I return a product? No, but you can sell it back to us. This &hellip;<\/p>\n<p class=\"read-more\"> <a class=\" thunk-readmore button \" href=\"https:\/\/www.zlatenrezerv.bg\/en\/faq\/\"> <span class=\"screen-reader-text\">FAQ &#8211; Frequently Asked Questions<\/span>\u041f\u0440\u043e\u0447\u0435\u0442\u0438 \u043f\u043e\u0432\u0435\u0447\u0435<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5616","page","type-page","status-publish","hentry","thunk-woo-product-list","th-shop-mania-woo-hover-none","open-single-product-tab-horizontal","open-shadow-","open-shadow-hover-","th-shop-mania-single-product-content-left"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ - Frequently Asked Questions<\/title>\n<meta name=\"description\" content=\"Get answers to frequently asked questions about investment products. Learn how to sell back your products and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zlatenrezerv.bg\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Frequently Asked Questions\" \/>\n<meta property=\"og:description\" content=\"FAQ - Frequently Asked Questions Can I return a product? No, but you can sell it back to us. This is because the prices of investment products are subject\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zlatenrezerv.bg\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Gold Reserve\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/zlaten.rezerv\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-09T22:40:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.zlatenrezerv.bg\/wp-content\/uploads\/2025\/01\/zlaten-rezerv-investicia-kojato-dargish.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"FAQ - Frequently Asked Questions","description":"Get answers to frequently asked questions about investment products. Learn how to sell back your products and more.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.zlatenrezerv.bg\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - Frequently Asked Questions","og_description":"FAQ - Frequently Asked Questions Can I return a product? No, but you can sell it back to us. This is because the prices of investment products are subject","og_url":"https:\/\/www.zlatenrezerv.bg\/en\/faq\/","og_site_name":"Gold Reserve","article_publisher":"https:\/\/www.facebook.com\/zlaten.rezerv","article_modified_time":"2025-04-09T22:40:21+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.zlatenrezerv.bg\/wp-content\/uploads\/2025\/01\/zlaten-rezerv-investicia-kojato-dargish.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.zlatenrezerv.bg\/en\/faq\/","url":"https:\/\/www.zlatenrezerv.bg\/en\/faq\/","name":"FAQ - Frequently Asked Questions","isPartOf":{"@id":"https:\/\/www.zlatenrezerv.bg\/en\/#website"},"datePublished":"2024-10-28T14:49:41+00:00","dateModified":"2025-04-09T22:40:21+00:00","description":"Get answers to frequently asked questions about investment products. Learn how to sell back your products and more.","breadcrumb":{"@id":"https:\/\/www.zlatenrezerv.bg\/en\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.zlatenrezerv.bg\/en\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.zlatenrezerv.bg\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u041d\u0430\u0447\u0430\u043b\u043e","item":"https:\/\/www.zlatenrezerv.bg\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ &#8211; Frequently Asked Questions"}]},{"@type":"WebSite","@id":"https:\/\/www.zlatenrezerv.bg\/en\/#website","url":"https:\/\/www.zlatenrezerv.bg\/en\/","name":"\u0417\u043b\u0430\u0442\u0435\u043d \u0420\u0435\u0437\u0435\u0440\u0432 | \u041a\u0443\u043f\u0438 \u0417\u043b\u0430\u0442\u043e \u0438 \u0421\u0440\u0435\u0431\u0440\u043e","description":"Gold and Silver investment","publisher":{"@id":"https:\/\/www.zlatenrezerv.bg\/en\/#organization"},"alternateName":"Gold Reserve | Gold and Silver Dealer","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.zlatenrezerv.bg\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.zlatenrezerv.bg\/en\/#organization","name":"\u0417\u043b\u0430\u0442\u0435\u043d \u0420\u0435\u0437\u0435\u0440\u0432 \u0415\u041e\u041e\u0414","alternateName":"\u0417\u043b\u0430\u0442\u0435\u043d \u0420\u0435\u0437\u0435\u0440\u0432","url":"https:\/\/www.zlatenrezerv.bg\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.zlatenrezerv.bg\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.zlatenrezerv.bg\/wp-content\/uploads\/2025\/03\/logo-crown-top-white-square696xbg.webp","contentUrl":"https:\/\/www.zlatenrezerv.bg\/wp-content\/uploads\/2025\/03\/logo-crown-top-white-square696xbg.webp","width":696,"height":696,"caption":"\u0417\u043b\u0430\u0442\u0435\u043d \u0420\u0435\u0437\u0435\u0440\u0432 \u0415\u041e\u041e\u0414"},"image":{"@id":"https:\/\/www.zlatenrezerv.bg\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/zlaten.rezerv"],"description":"\u0417\u043b\u0430\u0442\u0435\u043d \u0420\u0435\u0437\u0435\u0440\u0432 \u0415\u041e\u041e\u0414 \u0435 \u0432\u0430\u0448\u0438\u044f\u0442 \u0434\u043e\u0432\u0435\u0440\u0435\u043d \u0431\u044a\u043b\u0433\u0430\u0440\u0441\u043a\u0438 \u043f\u0430\u0440\u0442\u043d\u044c\u043e\u0440 \u0437\u0430 \u0438\u043d\u0432\u0435\u0441\u0442\u0438\u0446\u0438\u0438 \u0432 \u0437\u043b\u0430\u0442\u043e, \u0441\u0440\u0435\u0431\u0440\u043e \u0438 \u0446\u0435\u043d\u043d\u0438 \u043c\u0435\u0442\u0430\u043b\u0438. \u041f\u0440\u0435\u0434\u043b\u0430\u0433\u0430 \u0441\u0438\u0433\u0443\u0440\u043d\u043e \u0441\u044a\u0445\u0440\u0430\u043d\u0435\u043d\u0438\u0435 \u043d\u0430 \u0437\u043b\u0430\u0442\u043e, \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0438\u0437\u0438\u0440\u0430\u043d\u0438 \u043a\u043e\u043d\u0441\u0443\u043b\u0442\u0430\u0446\u0438\u0438 \u0438 \u043a\u043e\u043d\u043a\u0443\u0440\u0435\u043d\u0442\u043d\u0438 \u0446\u0435\u043d\u0438. \u041d\u0430\u0448\u0438\u044f\u0442 \u043c\u0435\u0441\u0442\u0435\u043d \u043e\u043f\u0438\u0442 \u0433\u0430\u0440\u0430\u043d\u0442\u0438\u0440\u0430 \u043f\u0440\u043e\u0437\u0440\u0430\u0447\u043d\u0438 \u0438 \u043d\u0430\u0434\u0435\u0436\u0434\u043d\u0438 \u0443\u0441\u043b\u0443\u0433\u0438 \u043d\u0430 \u0431\u044a\u043b\u0433\u0430\u0440\u0441\u043a\u0438\u044f \u043f\u0430\u0437\u0430\u0440. \u0417\u0430\u0449\u0438\u0442\u0435\u0442\u0435 \u0438 \u0443\u043c\u043d\u043e\u0436\u0435\u0442\u0435 \u0431\u043e\u0433\u0430\u0442\u0441\u0442\u0432\u043e\u0442\u043e \u0441\u0438 \u0441 \u0417\u043b\u0430\u0442\u0435\u043d \u0420\u0435\u0437\u0435\u0440\u0432 \u0415\u041e\u041e\u0414 \u2013 \u043b\u0438\u0434\u0435\u0440 \u0432 \u0438\u043d\u0432\u0435\u0441\u0442\u0438\u0446\u0438\u0438\u0442\u0435 \u0432 \u0437\u043b\u0430\u0442\u043e \u0438 \u0441\u0440\u0435\u0431\u0440\u043e \u0432 \u0411\u044a\u043b\u0433\u0430\u0440\u0438\u044f.","email":"info@zlatenrezerv.bg","telephone":"+359 887533543","legalName":"Gold Reserve Ltd","foundingDate":"2024-09-27","vatID":"BG207994815","taxID":"207994815","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"1","maxValue":"10"},"publishingPrinciples":"https:\/\/www.zlatenrezerv.bg\/pravila\/","ownershipFundingInfo":"https:\/\/www.zlatenrezerv.bg\/en\/company-details\/"}]}},"_links":{"self":[{"href":"https:\/\/www.zlatenrezerv.bg\/en\/wp-json\/wp\/v2\/pages\/5616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zlatenrezerv.bg\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.zlatenrezerv.bg\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.zlatenrezerv.bg\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zlatenrezerv.bg\/en\/wp-json\/wp\/v2\/comments?post=5616"}],"version-history":[{"count":0,"href":"https:\/\/www.zlatenrezerv.bg\/en\/wp-json\/wp\/v2\/pages\/5616\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.zlatenrezerv.bg\/en\/wp-json\/wp\/v2\/media?parent=5616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}